FAQ

Q: What repairs do we do?

We do a variety of on the spot repairs for all popular makes and models. This includes Apple, Samsung, Sony, LG, Huawei, Oppo, HTC etc

We repair screen replacements, battery replacements, charging sockets, speaker/ringer issues, data transfer, water damage etc.

Q: Does my repair come with warranty?

Yes, all repairs come with 3 months warranty and battery replacements come with 6 months warranty. Your warranty is valid from the day you pick up your device.

Q: I just had my screen repaired, but I dropped it and the screen cracked. Is this covered under warranty?

No. Any physical damage to the part we replaced after the device has been repaired will not be accepted under warranty. This includes cracked screens, water damage, frame is bent and if the device had been opened by another third-party repair store.

Q: What free services do you provide?

We provide free quotes/diagnosis on all repairs, free charging socket cleaning and free sim card cutting

Q: How long do your repairs take?

Depending how busy we are at the time, a mobile phone repair takes up to 30-45 minutes and an ipad/tablet repair a minimum of 2 hours. IC board repairs take a minimum of 10 business days.

Q: I have an IC board issue, are you able to fix this?

Yes, we are partnered with IC board specialists whom specialise in electronic IC board repairs which include soldering. We provide a free quote service and all completed repairs come with 3 months warranty. IC repairs usually take up to a 10-business day turn around and possibly longer if the IC issue is problematic.

Q: Do you sell refurbished mobile phones and tablets?

Yes we do. All refurbished devices we sell in store are tested prior to sale. All refurbished devices come with 3 months warranty. If we don’t have a particular iPhone or Samsung device in stock, we will order this for you.

Q: Do you sell refurbished mobile phones and tablets?

Yes we do. We stock a variety of back covers, wallet cases and tempered glass to protect your device. We also stock a wide range of charging cables and wireless chargers as well as car accessories such as chargers and cradles.

Q: Are you open 7 Days?

Yes we are.

Our stores are closed Christmas Day, New Years Day, Good Friday, Easter Sunday and ANZAC Day.

Have a question?

For general questions please email us or contact your nearest store 7 days a week.